Payments deposited after 9:00AM (PST) will be shipped out the next business day (although we will extend this cut off time internally as far as possible). We recommend that you send payment the day before you want us to ship your package.
We assumes no responsibility for lost orders due to:
- Customer change of address / residence
- Theft after delivery
- Package being rejected upon delivery (by doorman or other)
We no longer use a return address. Packages with incomplete/ incorrect addresses (missing unit #) will be undeliverable by Post and not returned to us. No refunds or replacements will be given for this mistake. PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS. Contact us immediately.
We may email you the tracking number before the package arrives at the Post Office. The tracking number won’t show up as traceable until the package is physically scanned in at the first destination. In most cases trackers will be updated by the end of the business day.
Absolutely! All orders placed are sent in a plain box or envelope with nothing written on the outside as to the contents. Shipments are sent via Express Post with a tracking number included.
Express Delivery will cost $40 & Free Shipping on orders $400+
Orders are processed and shipped out within 24 hours of processing order.
If for any reason your order is not delivered, your order will be replaced with a new shipment.
- Visit our registration page here: Register Now
- Register for an account and follow the prompts as indicated
Yes. We ensure that your order is packaged with care and vacuum sealed. This protects your purchase and your privacy. We use mailers which are secure and discreet.
Yes, If you want to edit or add to your order, you’ll need to create a new order with us. We will then go ahead and cancel the old order (if it is has not been paid for already). Email us at info@wheretobuyshrooms.com with your order number that you want cancelled. Orders can only be edited if payment has not been accepted yet.
Once the payment is sent, it may take a few hours for us to receive and then deposit the payment (during business hours). If payment is sent during non-business hours, we will accept your payment the following business day. When your payment has been received by us, we will notify you by email. And we will send you a tracking number by email once the order is ready to ship out.